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Shipping & Returns

 

Please note:

 

This webstore ships to United Kingdom only. 

 

How much does shipping cost? 

 

Shipping is currently £3.99 per order but orders over £50.00 usually ship free (with the exception of some special offers, which will incur a shipping fee, as they are so cheap!!).

 

How long does it take to get my order? 

 

Orders placed before midday will usually ship same day. However sometimes during extremely busy periods it may not be possible to achieve this. We will always try our best though.

Shipments sent using 3-5 Day Service are normally sent by UK Mail Packet Post, which is a non-trackable service delivered by Royal Mail. Orders over £50 are normally sent by Interlink Express and delivered the next working day, provided orders are placed in time.

If your consignment includes tracking, you will be sent the tracking number separate to any email communications from Chameleon, so please check for these first.

Please note, all next day order deliveries are made on working days (Monday – Friday). Orders placed will be delivered next working day. This does not include weekends. 3-5 Day Service deliveries could be received any day when mail is normally delivered.

Can I return an item?

 Please inspect your order upon delivery. We work hard to produce the highest quality markers, but if something is wrong with your order please contact us within 30 days of receipt of your product. New, unopened items purchased from our online store can also be returned. 

 To return an order, please contact our customer service via email at help@chameleonpens.com. We will work with you to issue a Return Authorisation Number.  This RA# must be included with your returned shipment.

 This does not affect your statutory rights.