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Shipping & Returns

 

Please note:

 

This webstore ships to United Kingdom only. 

 

How much does shipping cost? 

 

Shipping is currently £3.99 per order but orders over £50.00 usually ship free (with the exception of some special offers, which will incur a shipping fee, as they are so cheap!!).

 

How long does it take to get my order? 

 

Orders placed before midday will usually ship same day. However sometimes during extremely busy periods it may not be possible to achieve this. We will always try our best though.

Shipments sent using 3-5 Day Service are normally sent by UK Mail Packet Post, which is a non-trackable service delivered by Royal Mail. Orders over £50 are normally sent by Interlink Express and delivered the next working day, provided orders are placed in time.

If your consignment includes tracking, you will be sent the tracking number separate to any email communications from Chameleon, so please check for these first.

Please note, all next day order deliveries are made on working days (Monday – Friday). Orders placed will be delivered next working day. This does not include weekends. 3-5 Day Service deliveries could be received any day when mail is normally delivered.

 

With your promotional offers, what is your free shipping limit and where do you ship?

 

Please be aware that some countries may charge you import duties, additional taxes, customs fees and/or brokerage fees upon delivery. These fees are your responsibility. We have no control over these charges, and can’t predict what they may be. Customs fees and policies are different from country to country, and change periodically. Please consult your local customs office for more information. When customs clearance procedures are required by your country, it can cause delays beyond our delivery estimates.  

 

Countries listed below are included in Free shipping promotions:

 Albania

Andorra

Australia

Austria

Belarus

Belgium

Bosnia and Herzegovina

Bulgaria

Canada

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hong Kong

Hungary

Iceland

Ireland

Italy

Kosovo

Latvia

Liechtenstein

Lithuania

Luxembourg

Macedonia (FYROM)

Malaysia

Malta

Moldova

Monaco

Montenegro

Netherlands

New Zealand

Norway

Poland

Portugal

Romania

San Marino

Serbia

Singapore

Slovakia

Slovenia

Spain

Sweden

Switzerland

Taiwan

Thailand

Ukraine

United Kingdom (UK)

United States

Vatican City (Holy See)

 

Minimum order value for free shipping:

 United States - $24.99

Canada - $49.99

UK - £49.99

AU - $84.99

All other countries listed above - €49.99

 

Can I return an item?

 Please inspect your order upon delivery. We work hard to produce the highest quality markers, but if something is wrong with your order please contact us within 30 days of receipt of your product. New, unopened items purchased from our online store can also be returned. 

 To return an order, please contact our customer service via email at help@chameleonpens.com. We will work with you to issue a Return Authorisation Number.  This RA# must be included with your returned shipment.

 This does not affect your statutory rights.